Help Center – Diary

  • How can I backup my notes?

Currently, we have backup and restore option by using Dropbox. We are working on new option to backup by using Google Drive.

In order to not lose your notes in case something happens to your phone, you should use backup feature frequently, since we still don’t have an option to automatically backup your diary notes. If you have created a backup, you can retrieve it on any other device.

Following steps will show you how to backup your notes:

  1. On the main screen open navigation bar (hamburger icon on the top left corner)
  2. Choose option Backup and restore
  3. Click to Dropbox backup
  4. In this step you will need to sign in to your Dropbox account. If you don’t have an account you can sign up
  5. After you sign in you will need to allow Dropbox to create and access the folder where your notes will be stored
  6. In the new window choose first option “Create backup”
  7. After a few seconds your backup will be saved.

Note: If you are already connected to your account, steps 4 and 5 will be skipped. Only if you use option “Logout”, you will need to repeat steps 4 and 5.

  • How can I restore my notes?

If you have created a backup, you can retrieve all notes on any other device. In order to do that, you will need to use the same account you sign in for backup.

Follow the next steps, if you want to restore your notes to the current or a new phone:

  1. On the main screen of our app, open navigation bar (hamburger icon on the top left corner)
  2. Choose option Backup and restore
  3. Click to Dropbox backup
  4. In this step you will need to sign in to your Dropbox account. If you don’t have an account you can sign up.
  5. After you sign in you will need to allow Dropbox to create and access the folder where your notes will be stored
  6. In the new window choose first option “Restore”
  7. This will open a new window with all your backups you created, named by date and time.
  8. Choose which backup you want to restore
  9. After a few seconds dialog will be shown where you click on “restore” button.

Note: If you are already connected to your account, steps 4 and 5 will be skipped. Only if you use option “Logout”, you will need to repeat steps 4 and 5.

Warning! Be careful with option “Delete backup data”! If you delete your backup data you can’t return notes anymore.

  • Unable to Restore Purchase (Pro Upgrade) on other devices

If you made an in-app purchase in order to unlock the Free version, please continue reading.

If you have reinstalled an app, reset your Android device, or got a new Android device, you can regain access to the Pro Upgrade purchase you have made. To do this, ensure you sign into Google Play with the same Google account you used to buy Diary Pro Upgrade. Your in-app purchase is tied to your Google account. When you install the Diary app and launch it, the application should automatically query Google Play and check for in-app purchase you’ve made, restoring it for you.

However, the app may not immediately restore your purchase. You may have to wait several minutes for it to check or manually update Google Play by doing following steps:

1. Go to phone settings.
2. Go to “Apps” or “Application manager”.
3. Scroll down, and touch Google Play Store.
4. Tap on the menu button (3 dots at the top right corner), and then Uninstall updates.
5. Touch the back arrow to return to the list of apps.
6. Scroll down, and touch Google Play Services.
7. Go to Storage and tap Clear cache.
8. Now again touch the back arrow to return to the list of apps, find Diary app, clear the cache like in the previous step, then go back and force stop the app.
9. Once you are done performing the above step, go back to the device’s home screen and relaunch the Play Store. Your Play Store app should update to the latest version within a few minutes.
10. Just tap on the menu button from within the Play Store app and go to Settings. Scroll down until you see Play Store Version. Tap on that to check for an update.
11. Relaunch Diary app and check if you are facing the same issue.