HELP CENTER

  • Filter turning off?

Can you check if the schedule switch is off?

Low available memory on the device could cause this, try cleaning up some unused apps and media. Another cause might be killing background tasks, if you do this manually or have any app do this for you, it might kill the filter as well.

Try restarting your device, and lower your system brightness.

P.S. If you are using Android 7.1 or later on your device, the system can auto disable the filter while operating on sensitive screens (like permissions, accessibility, etc.)

  • Schedule not working?

Please check if the schedule switch is on, and the AM/PM setting is correct. Also, the timing is inexact and could be late up to 60 seconds, and this is to decrease power usage.

Maybe some power saving apps on your device interfere with the schedule or you have low available memory, try cleaning up some unused stuff or try restarting your device.

  • Android 8 (Oreo) notification bar and lockscreen not filtering?

Sorry for the inconvenience. The Android system does not allow us to filter the notification bar and lockscreen in Android 8 and Android 8.1. Google now forbids this, for security purpose and we cannot do anything about it.

  • Overlay Detected?

Android system requires that filter is paused while operating on sensitive screens (like permissions, accessibility, etc.). It is not possible to detect this, so you have to pause the filter manually when “Overlay Detected” dialog appears, then close the dialog and finish the sensitive action.

  • App using too much battery?

Android 7.1-

Our app is using 0% battery in 99% of our users and is even saving battery in some cases. You can verify this by going to Settings / Battery and finding our app’s battery usage.

Android 8+

System notification about app’s battery consumption is a false alarm for our app. Feel free to disable this system notification if it is annoying. Otherwise, stop the app using the “X” button instead of pause, so this notification will not show when the filter is not used.

  • Too much CPU or RAM memory usage?

CPU and RAM usage greatly improves in the v3.01 update and we are working on improving the resource usage even more. Please get all the updates as soon as they are available to ensure optimal performance.

  • Taking screenshots

Android system requires that filter is paused while operating on sensitive screens like taking screenshots. It is not possible to detect this, so you have to pause the filter manually before doing it.

  • Default filter color could be better

You can create as many new filters as you want with any darkness level or color you like by pressing the “+” button.

  • Widget not working?

The widget functionality is greatly improved in the v3.01 update and we are working on improving the widget functionality even more. Please get all the updates as soon as they are available to ensure optimal widget functionality.

If it still not working, you can always reset the widget functionality by deleting old and adding the new widget again.

  • Some elements don’t have the effect applied?

Sorry for the inconvenience. The Android system does not allow us to filter certain floating elements as volume tab. Google now forbids this, for security purpose, and we cannot do anything about it.

  • Landscape or multiwindow mode not available?

We are aware of this feature importance and we are sorry it is not available yet, but we are working on it and it will be one of the new features in next update.

  • I want a refund

Please let us know the reason for the refund. We might be able to help you in resolving the issue. If not possible, please send us your Order ID (GPA.XXX-XX….) and we will send you a refund.

  • Coloring over blacks?

The Android system doesn’t allow us to draw only over exact colors. This function is available only for rooted phone systems.