Help Center – Drink Water Reminder

  • Reminder doesn’t work?

Please check if the reminder switch is on, and the AM/PM setting is correct. Also, the timing is inexact and could be late up to 60 seconds, and this is to decrease power usage.

Maybe some power saving or cleaner apps on your device interfere with the reminder or you have low available memory, try cleaning up some unused stuff or try restarting your device.

This issue may also be caused by Doze feature, which represents battery optimization in Android 6 and higher. You should disable battery optimization for this app so it will not interfere with the reminder, by following these steps:
1. Open the Settings menu on your device and tap Battery.
2. Tap the more button on the action bar at the top right (…), and choose Battery optimization.
3. On the Battery optimization screen, switch to the All apps list from the drop-down to see all of the apps on your device. Tap Drink Water from the menu and choose Don’t optimize.

  • Unable to Restore Purchase (Pro Upgrade) on other devices

If you bought the standalone Pro version of the app from the store, you don’t automatically unlock the upgrade on the Free version, but must use the same standalone Pro version for all your devices. Use this link to download standalone Pro version: https://play.google.com/store/apps/details?id=ascendik.drinkwaterreminder.hydration.watertracker.drinkwater.pro
Otherwise, if you have made an in-app purchase in order to unlock the Free version, please continue reading.

If you have reinstalled an app, reset your Android device, or got a new Android device, you can regain access to the Pro Upgrade purchase you have made. To do this, ensure you sign into Google Play with the same Google account you used to buy Drink Water Pro Upgrade. Your in-app purchase is tied to your Google account. When you install the Drink Water app and launch it, the application should automatically query Google Play and check for in-app purchase you’ve made, restoring it for you.

However, the app may not immediately restore your purchase. You may have to wait several minutes for it to check or manually update Google Play by doing following steps:

1. Go to phone settings.
2. Go to “Apps” or “Application manager”.
3. Scroll down, and touch Google Play Store.
4. Tap on the menu button (3 dots at the top right corner), and then Uninstall updates.
5. Touch the back arrow to return to the list of apps.
6. Scroll down, and touch Google Play Services.
7. Go to Storage and tap Clear cache.
8. Now again touch the back arrow to return to the list of apps, find Drink Water app, clear the cache like in the previous step, then go back and force stop the app.
9. Once you are done performing the above step, go back to the device’s home screen and relaunch the Play Store. Your Play Store app should update to the latest version within a few minutes.
10. Just tap on the menu button from within the Play Store app and go to Settings. Scroll down until you see Play Store Version. Tap on that to check for an update.
11. Relaunch Drink Water app and check if you are facing the same issue.